Terms and Conditions

Wholesale Terms & Conditions

At Sovereign Foods, we work to connect Australian growers directly with food businesses that value quality, transparency and sustainable farming. These terms help us operate efficiently, keep costs down and continue supporting the farmers we work with.

Minimum Order & Pricing

Our minimum wholesale order is $350 (excluding GST and freight).

All wholesale prices displayed on our website are exclusive of GST, with GST applied during checkout where applicable.

We reward larger wholesale orders with automatic whole-order discounts:

  • $500+: 3% discount
  • $1,000+: 6% discount

These discounts are automatically applied during checkout. We no longer offer individual product discounts.

Local Delivery (within 15km of Moorooka)

We offer local delivery within 15km of our Moorooka warehouse.

  • Orders between $350 and $499 incur a $25 local delivery charge (ex GST) or the equivalent courier charge, whichever is lower.
  • Orders of $500 or more receive free local delivery within our delivery area, in addition to the applicable wholesale discount.
  • Orders of $1,000 or more receive a 6% whole-order discount and free local delivery.

Free warehouse pickup is also available.

Shipping & Freight

Orders outside our local delivery area are generally shipped via courier or pallet freight.

Orders requiring pallet freight are quoted individually. Please select “Request Freight Quote” during checkout and we will contact you with the most appropriate freight option before processing your order.

For full shipping information, please refer to our Shipping Policy.

Delivery Schedule

To help us plan production and deliveries efficiently, please observe the following cut-off times:

Order Type

Cut-off

Local Delivery

Tuesday, 6:00am

Store Pickup

6:00am on the business day before collection

Whenever possible, please avoid last-minute orders, as they reduce our ability to serve all customers efficiently.

If you have a preferred freight company, they are welcome to:

  • collect directly from our warehouse; or
  • receive delivery from us under our local delivery terms if located within 15km of our warehouse.

Placing an Order

The preferred way to order is through our wholesale portal:

https://wholesale.sovereignfoods.com.au

Approved customers can log in using their registered email address.

If you require wholesale access, please register through the portal or email orders@sovereignfoods.com.au. Please allow 1 to 2 business days for account approval.

Orders may also be submitted by email to orders@sovereignfoods.com.au, although online ordering is preferred as it provides live pricing, stock availability and faster processing.

Changes to Orders

Once an order has been submitted, please avoid making changes wherever possible.

Order amendments require manual updates across multiple systems and may delay fulfilment or increase the risk of error.

Large Orders

Orders exceeding 300kg require one of the following:

  • delivery to commercial premises with forklift access suitable for pallet deliveries;
  • collection from one of our freight partner depots using a suitable vehicle;
  • local delivery within 15km of our warehouse; or
  • pickup from our warehouse by prior arrangement.

Please note that bags larger than 10kg are generally supplied unboxed.

Natural Products

Many of the foods we supply are minimally processed and are not fumigated or chemically treated after harvest.

Natural variations in colour, size, appearance and seasonality are to be expected and are not considered faults. These variations reflect the nature of Australian-grown whole foods.

Issues with Your Order

If there is an issue with your order, please notify us within 48 hours of delivery.

Where products arrive damaged, please email your order number together with photographs to orders@sovereignfoods.com.au.

We assess each situation individually and will always work towards a fair outcome.

Payment & Trading Terms

Bank Details

Sovereign Foods Pty Ltd

BSB: 633-000

Account: 157350463

New wholesale customers are required to prepay before dispatch.

Established customers may be offered 7-day trading terms at our discretion following a history of successful orders and prompt payment and good communication.

To retain account terms:

  • invoices must be paid by the due date;
  • communication regarding any payment issues must remain open.

Accounts with overdue balances may be returned to prepaid terms until the outstanding balance has been cleared.

Invoices remaining unpaid more than seven days after the due date may incur an administration fee.

If your business is experiencing financial difficulty, please contact us as early as possible at accounts@sovereignfoods.com.au. Open communication helps us find practical solutions while ensuring we can continue supporting both your business and our growers.

Ownership of Goods

All goods remain the property of Sovereign Foods Pty Ltd until paid for in full.

By placing an order with Sovereign Foods, you acknowledge and agree to these Wholesale Terms & Conditions.