Shipping policy

At Sovereign Foods, we aim to dispatch wholesale orders promptly while ensuring every order is packed accurately and arrives in excellent condition.

As many of our products are packed to order, we ask that customers allow sufficient time for preparation before their requested delivery or collection date.

Order Processing

Orders are generally prepared within 1 to 2 business days, excluding weekends and public holidays.

Where possible, please allow at least two business days between placing your order and your requested dispatch or collection date.

We will always do our best to accommodate urgent requests, however last-minute orders may not always be possible and can impact our ability to fulfil orders for other customers.

Courier Delivery

Orders outside our local delivery area are generally shipped via courier.

Freight charges are calculated based on the size, weight and destination of your order. Where applicable, you can request a freight quote during checkout and we will contact you before processing your order.

Products over 25kg

Individual bags larger than 25kg cannot be shipped via standard courier services due to carrier weight restrictions.

These products are available via:

  • pallet freight;
  • local delivery (where applicable); or
  • warehouse pickup.

Please note that although some products are sold as 25kg bags, the packaging required for safe transport means they exceed courier weight limits.

Local Delivery

We offer local delivery within 15km of our Moorooka warehouse every Wednesday.

To ensure your order is ready:

Order Type

Order Cut-off

Local Delivery

Tuesday, 6:00am

Store Pickup

6:00am on the business day before collection

If you have your own preferred local freight company, they are welcome to:

  • collect directly from our warehouse; or
  • receive delivery from us under our normal local delivery arrangements.

Warehouse Pickup

Orders may be collected from our warehouse Monday to Friday, 8:00am to 4:00pm.

Once your order has been prepared, we will send you an email confirming it is ready for collection, together with pickup instructions.

To assist with stock management, we ask that orders be collected within 48 hours of notification. Orders not collected within this time may be returned to stock and deallocated.

Northey Street Organic Market

Orders may also be collected from our stall at Northey Street Organic Market on Sundays between 6:00am and 11:00am.

Please place these orders by close of business Thursday to allow sufficient time for picking, packing and transport.

Large Orders

Orders containing products over 25kg, or total orders exceeding 300kg, may require pallet freight or special delivery arrangements.

Customers receiving pallet deliveries should ensure they have:

  • forklift facilities where required;
  • suitable access for heavy rigid vehicles; and
  • someone available to receive the delivery.

Alternatively, customers may:

  • collect from one of our freight partner depots using an appropriate vehicle;
  • receive local delivery if located within our delivery area; or
  • arrange collection from our warehouse using their own transport provider.

Please note that bags larger than 10kg are generally supplied unboxed when transported on pallets.

Questions?

If you’re unsure which delivery method is most suitable, or would like assistance arranging freight, please contact us before placing your order.

We’re always happy to help find the most practical and cost-effective solution.

Feel free to contact us at orders@sovereignfoods.com.au