Refund policy

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Due to the nature of our products we can't recognise credit applications after 48 hours of delivery. 

To be eligible for a return, your item must be in the same condition that you received it. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at contact.us@sovereignfoods.com.au or call us on 0491176114. Please note that returns will need to be sent to the following address:

Sovereign Foods

2/8 Lucy St

Moorooka

QLD 4105 

Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any question at contact.us@sovereignfoods.com.au.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refund

We will notify you once we’ve received and inspected your return, and let you know if the Refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at contact.us@sovereignfoods.com.au.